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Customer Feedback for Fog Creek Copilot

Copilot Feedback and Feature Requests Forum

Welcome to our official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!

  1. 213 votes

    Make Copilot work on Linux

    by jasonrr | 16 comments
    Status: under review
  2. 153 votes

    Make Copilot faster

    by jasonrr | 9 comments
    Status: started

    We've recently started using Akamai for Copilot and are currently measuring its effectiveness. Check out http://www.joelonsoftware.com/items/2009/02/05.html for more information.

    tghw Admin
  3. 82 votes

    Add a chat window

    by tghw | 0 comments
  4. 67 votes

    Allow click Vista UAC "Accept or Deny" messages remotely

    One problem I have is that if the User Account Control box comes up to run a program that needs Administrator priviledges, the users at the controlled computer needs to click Accept; I can't do it.

    Your competitor Instant Housecall claims to handle this, so obviously it's possible.

    by Dan Cooperstock | 3 comments
    Status: planned
  5. 65 votes

    Support accessing computers that are not logged in or locked

    Sometimes the computer I'm remotely accessing is not logged in or the login is locked. Make it work more like remote desktop connection or gotomypc where you can login or unlock the PC remotely with copilot.

    by brian_s | 0 comments
    Status: started

    Thanks for the suggestion. We are looking into a solution for locked and logged out workstations that we hope to get working soon. We'll keep this thread updated with our progress.

    tghw Admin
  6. 64 votes

    Auto-reconfigure Windows firewall.

    When running for the first time it would be great if CoPilot could add an exception for itself the Windows firewall software like many applications. Most of our failed connects are due to the client's Windows firewall. Trying to guess how to add an exception is kind of a pain.

    by jasonjwwilliams | 0 comments
  7. 59 votes

    Make Mac Copilot a Universal Binary

    On Snow Leopard Installing the Mac Copilot Install Helper required me to install Rosetta. Not a huge deal, but it would be nice if it worked without the emulation. The rosetta install slowed things down a little.

    by anonymous | 4 comments
    Status: started
  8. 52 votes

    Support the iPhone

    by bpollack | 3 comments
  9. 49 votes

    Integrate Copilot into FogBugz

    when I get a support email in fogbugz, integrate copilot so I can start a session right from the case

    by adambox | 3 comments
  10. 41 votes

    provide an integration api for copilot for helpdesk apps

    Add an integration api by which I can use copilot within my favorite helpdesk application (like kayak which I currently use)

    by anonymous | 0 comments
  11. 40 votes

    UK/EU server: faster for those users in terms of latency

    I use it a lot for UK customers, and I am in the UK, so seems silly from an efficiency/latency point of view to everything route abroad first.

    by anonymous | 3 comments
    Status: started

    We are just about to release service changes that should improve the speed of Copilot outside the US. We'll be testing it over the next few months, so please let us know if you notice any changes.

    tghw Admin
  12. 30 votes

    Improve Dual Monitor Handling

    I realize you guys don't support dual monitors, its in the faq, etc. Maybe having a good solution for this, especially in the case where the client user only has one screen, is hard to even design well, much less implement.

    However, at our firm, we use Copilot all the time to provide remote sup... more

    by anonymous | 1 comment
  13. 29 votes

    Enable file transfer on Mac

    by tghw | 0 comments
    Status: under review
  14. 28 votes

    allow helper to show their desktop

    Sometimes, rather than me seeing my helpee's desktop, it's easiest to explain something if they see my desktop rather than work on theirs. Basically, Copilot in reverse...

    by anonymous | 0 comments
  15. 22 votes

    provide a report to show Copilot usage over time

    I would like to know if my usage is increasing or decreasing. It would be nice to have some help center type metrics.

    by anonymous | 0 comments
  16. 21 votes

    Please localize the pages to other languages like "german".

    by anonymous | 4 comments
  17. 18 votes

    OneClick Active Directory Deployment

    I'd like to have a msi installer for OneClick, so I can automatically deploy it to all the workstations on my network using group policy.

    by anonymous | 0 comments
  18. 12 votes

    Copilot helper app for iPad?

    by anonymous | 0 comments
  19. 12 votes

    make it more stable

    keep having connection issues on the mac, it's frustrating. i want a single invitation code to keep on working. don't make users or i download new files...

    by anonymous | 0 comments
  20. 12 votes

    Provide online utility to measure connection speed

    It would be helpful if the helper and the person being helped could test their current connection speed before attempting to connect and make sure they're above whatever standard you recommend. Even though both may have a "broadband" connection, sometimes connection speed is still way t... more

    by CaseyJ | 0 comments

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